Mystery Shop services performed by other organizations are often provided by someone with little or no industry experience and are typically narrowly focused on the details of an individual transaction. As a result, the information that is realized from these services is only a small portion of the insights that can be obtained during a robust mystery shop visit performed by an experienced industry veteran.
With Actionable Mystery Shop Insights LLC:
- Your mystery shop visits will be performed by an industry veteran with over a decade of QSR / Restaurant experience in management & leadership positions and the valuable perspective of having worked for iconic brands on both the franchisor as well as franchisee side. (Click here for further details about Peter DeSarno, President Actionable Mystery Shop Insights, LLC.)
- You will receive a strategically designed and tailored program for your business which will include a rotation plan for performing mystery shop visits for the restaurants in your organization that span both dayparts as well as days of the week.
- You will receive timely confidential reports that are sent to you following each visit that provides you with details of the visit including feedback and actionable insights in areas that include: restaurant exterior, drive-thru and in-store customer service, food quality, employee positioning, dining room & restroom cleanliness and more....
- In addition, the overall results for each visit will be tracked over time on a separate executive level report that you will receive in order to monitor the overall trajectory and progress of each location in your organization.